Website Terms of Use 

These are the terms and conditions of use of AVENTREE's website. 

Article 1 Purpose 

This document aims to stipulate the rights and responsibilities of the homepage, service, and users in using the Internet-related services (hereinafter referred to as ‘service’) provided by the online Internet site and application (hereinafter referred to ‘homepage’) operated by Hotel Aventree Yeouido (hereinafter referred to as ‘company’). 

Article 2 Definition of Terms 

1.“HOMEPAGE” refers to a virtual place of business set up by the company using a computer, IT facilities, etc., to provide goods or services (hereinafter referred to as “GOODS, etc.”) to the user, and is also used to refer to the business operator who operates the homepage.

2.“USER” refers to the person who accesses the homepage to use the services provided by the homepage (under the terms and conditions prescribed in this document).

3.“POSTS (ARTICLES)” refers to posts, photos, videos, files, and URLs that include information such as signs, texts, voices, sounds, videos, etc. that the users post or upload to the service provided by the company.

Article 3 Clarification, Explanation and Revision of the Terms, etc.

1.The HOMEPAGE will post the contents of this Terms of Service, Trade Name, Representative Name, Business Address (including the address of where consumer complaints/claims can be handled), Phone Number, Fax Number, E-mail Address, Business Registration Number, Mail-Order-Sales Registration Number, Personal Information Manager on the main screen (home screen) of the HOMEPAGE so that the users can easily see them. However, the contents of the Terms of Service can be set so the users can view it through a connected screen.

2.“POST” can modify/revise this document (Terms of Service) to the extent that they do not violate the relevant laws/regulations (i.e., 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.」, 「ACT ON THE REGULATION OF TERMS AND CONDITIONS」, 「FRAMEWORK ACT ON ELECTRONIC DOCUMENTS AND TRANSACTIONS」, 「ELECTRONIC FINANCIAL TRANSACTIONS ACT」, 「DIGITAL SIGNATURE ACT」, 「ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION, ETC.」, 「ACT ON DOOR-TO-DOOR SALES, ETC.」, 「FRAMEWORK ACT ON CONSUMERS」, 「CONSUMER PROTECTION ACT」, 「CUSTOMS ACT」, 「PERSONAL INFORMATION PROTECTION ACT」, etc.) 

3.Before the user agrees to the Terms of Service, “POST” shall provide a separate connection screen or a pop-up screen so the user can understand and agree to matters related to important issues prescribed in the Terms of Service such as Withdrawal of Subscription, Delivery Policy (Responsibility), Refund/Return Policy, Cancellation Policy, etc.

4.If HOMEPAGE wishes to revise this document (Terms of Service), POST must announce the effective date and the reasons for revision on the main page of HOMEPAGE along with the current Terms of Service (unrevised version) from 7 days before the effective date to the day before the revised version comes into effect. However, in the case where the revised version includes changes that are unfavorable towards the user, the notice shall be made at least 30 days before the revised version comes into effect. In this case, HOMEPAGE has the obligation to highlight the changes by comparing the old version with the revised version so the users can easily see the changes that are made.

5.In the case where HOMEPAGE decides to modify the Terms of Service, the revised version shall apply only to contracts that are signed AFTER the revised version has come into effect. However, if a user who has already signed a contract BEFORE the revised version has come into effect decides to send a request to HOMEPAGE within the notice period (See Article 3 - ④) and successfully obtain the consent of HOMEPAGE, the revised version of the Terms of Service can be applied.

6.Matters that are not prescribed in this document (Terms of Service) and the interpretation of this document shall be governed by current laws/regulations (i.e., 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.」, 「ACT ON THE REGULATION OF TERMS AND CONDITIONS」, 「GUIDELINES FOR CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.」) and business practices.

Article 4 Provision & Modification of Service 

1.HOMEPAGE performs the following tasks:

      1.Provide information on goods, benefits, etc. related to goods, and the establishment of purchase contracts

      2.Customized services such as events, promotions, etc. for users

      3.Providing services that are developed by the company or through a partnership with other companies

      4.Delivery of goods or services to which a purchase agreement/contract has been concluded

      5.Other services that are provided through the homepage

 

2.HOMEPAGE may change the details/contents of goods (or services) to be provided in future contracts in the event of a shortage of goods (or services) or a change in technical specifications. In this case, the details of the changed goods (or services) and the exact date where the goods (or services) will be provided must be notified immediately to the location (homepage) where the content of the current goods (or services) are posted. 

3.In the case of paragraph ② of this article, HOMEPAGE must compensate the users for the damage caused by the event. However, such compensation does not need to be made if HOMEPAGE proves that such change was not intentional or caused by HOMEPAGE’s negligence. 

4.In principle, users shall be able to use the HOMEPAGE 24/7, all year round unless there are any business/technical difficulties. However, this is not the case whenever HOMEPAGE sets a specific time and date due to the need for the operation of the website, services, etc. (i.e., regular inspection, maintenance, etc.)

Article 5 Suspension of Services 

1.HOMEPAGE may temporarily suspend the provision of services in the event of repair, inspection, replacement, failure of communication of the system, server, computer, etc., and other force majeure events. In this case, the homepage shall notify the user of the event in advance through the initial screen (main screen) of the website. However, if prior notification is not possible due to unavoidable reasons that are beyond the control or intention of the homepage (i.e., failures/accidents that are not due to the system manager’s negligence, server/system failure, natural disaster, etc.), it may be notified afterwards.

2.The company shall not compensate for the damages suffered by users or third parties due to the temporary suspension of the website/service due to the reasons/events referred to in Article 5-①. 

3.In case where the service cannot be provided due to reasons such as the conversion of business item, abandoned business, business integration, etc., the company shall notify the user through the method prescribed in Article 3-③ or Article 8 and compensate the customer according to the conditions originally suggested on the website. However, if the website has not clarified the conditions for compensation, users can be paid/compensated in the form of a currency that is commonly used on the HOMEPAGE (i.e., vouchers, etc.).

Article 6 Purchase Request, Consent to Provide Personal Information, etc. 

1.The user shall apply for a purchase through the HOMEPAGE using the following methods (or similar methods), and the HOMEPAGE shall provide each of the following information in an easy-to-understand method.

      1.Search & Choose goods

      2.Enter name, address, phone number, e-mail (or mobile phone number, etc.)

      3.Confirmation of the contents related to the services, delivery fee, installation costs, etc., where the terms and conditions, right to withdraw from subscription/purchase is restricted

      4.Indication of agreeing (or rejecting) to these terms and conditions and the matters under Article 9-①-3

      5.Confirmation of the application/request for the purchase of goods, etc., and consent to the contents provided by the HOMEPAGE

      6.Selection of the payment method

 

2.If the HOMEPAGE needs to provide the buyer’s information to a third party, the HOMEPAGE must notify the following to the buyer to obtain his/her consent; 1) the person (party) who the personal information will be provided to, 2) the purpose personal information use, 3) items that will be provided, 4) usage/retention period of the personal information, and 5) the fact that the buyer has the right to refuse consent, (and if there are any disadvantages following the refusal) the details of the disadvantages.

3.In the case where the HOMEPAGE entrusts specific tasks to a third party that involves the handling of the buyer’s personal information, the following must be notified to the buyer through the “Privacy Policy” 1) the person (party) who will be handling his/her personal information, and 2) the details of the personal information processing task that is to be entrusted.

Article 7 Establishment of Contract 

1.HOMEPAGE may not accept an application for purchase (see Article 9) if it falls under any of the following subparagraphs. However, in the case of signing a contract with a minor, HOMEPAGE MUST notify the user that if the consent of his/her legal representative is not obtained, the user himself/herself or his/her legal representative can cancel the contract.  

      1.In the case when there is a false information, omission, or error in the application

      2.In the case where the minor has purchased goods that are prohibited by the YOUTH PROTECTION ACT (i.e., cigarettes, alcohol, etc.)

      3.In the case where it is deemed that accepting the purchase application/request significantly interferes with the current policies/technology of HOMEPAGE

 

2.The contract is deemed to have been established at the time when the approval of the HOMEPAGE has reached the user in the form of an acknowledgement notice (see Article 12-①).

3.Expression of the HOMEPAGE’s approval shall include the following information: Confirmation of the user's purchase application, whether it is possible to sell, and the Cancel correction of the purchase application, etc.

Article 8 Payment Method 

1.Payment for goods/services purchased at the HOMEPAGE can be made using any of the following methods. However, regarding the payment method used by the users of HOMEPAGE, additional fees shall not be collected by adding any nominal fee to the payment of goods, etc. 

      1.Telephone Banking, Internet Banking, Mail Banking, and other methods of account transfer

      2.Payment through cards such as prepaid cards, debit cards, credit cards, etc.

      3.Deposit Without Bankbook (via online)

      4.On-site Payment 

      5.Payment via Electronic Money

      6.Payment via Vouchers that are provided to a user by the HOMEPAGE (may be restricted in case of duplicate use of vouchers)

      7.Other electronic payment methods, etc.

Article 9 Confirmation of Receipt, Alteration & Cancellation of Purchase Requests 

1.The HOMEPAGE shall provide an acknowledgement notice to the user whenever a user makes a purchase application/request.

2.The user who has received the acknowledgment notice can immediately request a modification/cancellation of his/her purchase application/request whenever there is an error. In this case, the HOMEPAGE shall process the user’s request without delay if the request has been made before the shipping of goods/products/etc. However, if the payment has already been made, matters shall be handled under Article 15. Withdrawal of Subscription/Purchase.

Article 10 Supply of Goods, etc. 

1.Unless there is a separate agreement between the HOMEPAGE and the user on the exact date where the goods must be supplied, the HOMEPAGE shall take necessary measures such as packaging, custom production, etc., so that the goods can be delivered within seven days from the user’s request/order. However, in case the HOMEPAGE has already received all or part of the payment for the goods, etc., measures must be taken within two business days from the date where the payment has been received. At this time, the HOMEPAGE needs to take appropriate measures so the user can keep track with the current progress.

2.The HOMEPAGE shall specify the delivery method, delivery cost/payer (by means), delivery period (by means) for the goods purchased by the user. If the HOMEPAGE exceeds the agreed delivery period, the HOMEPAGE must compensate for the damage suffered by the user due to the delay. However, this is not the case if it can be proved that the delay was not due to the intention or negligence of the HOMEPAGE.

Article 11 Refunds 

If the goods ordered/requested by the user cannot be delivered or provided due to various reasons (i.e., sold out, etc.), the HOMEPAGE shall without any delay notify the user of the reason, and if the payment has already been made, the HOMEPAGE must provide a refund or carry out measures that are required for a refund within three business days from the payment is received. 

Article 12 Withdrawal of Subscription/Purchase 

1.(1) Users who have signed a contract on the purchase of goods, etc. with the HOMEPAGE may withdraw his/her purchase within seven days from the date (in the case where the supply of goods, etc. takes place later than when the document is received, this refers to the day when the goods, etc. have been supplied or the day where the provision of goods, etc. took place) he/she has received a written contract of the contract details (see Article 13-②). However, if there is a special provision in the 「Act on the Consumer Protection in Electronic Commerce」 regarding the withdrawal of subscription/purchase/etc., the provisions of the same Act shall be followed.

2.Users cannot return or exchange his/her goods, etc. after receiving them in any of the following cases.  

      1.In the case where the goods, etc. are lost or damaged due to reasons that are attributable to the user (however, the user can request withdrawal when they have damaged the packaging, etc. to check the contents of the goods, etc.)

      2.When it is possible to reproduce the goods, etc. with the same specifications/performance, if the user has damaged the packaging of the original goods, etc.

      3.In the case where the value of the goods, etc. has significantly decreased to an extent where reselling the goods, etc. is nearly impossible (i.e., due to the passage of time, etc.)

      4.In the case where the value of the goods, etc. has significantly decreased due to the user using or partially consuming the goods, etc.

      5.Where the provision of a service or digital content (see Article 2-⑤ of the 「Framework Act on the Promotion of Cultural Industries」) has commenced (however, in the case of contracts that consist of divisible goods or divisible digital contents, parts that have not been commenced are not subject to this paragraph)

      6.Other cases prescribed by Presidential Decree for the safety of transactions

3.In the case of Article 2-② or ⑥, users’ withdrawal of subscription/purchase is not limited if the HOMEPAGE did not provide any sample products or did not specify the fact that customers cannot withdraw his/her subscription/purchase at an area where the users can easily see.

4.Notwithstanding the provisions of paragraph ① and ②, users may withdraw their subscription/purchase within three months from the date he/she has received the goods, etc. or within 30 days of the date of knowledge if the content of the goods, etc. is different from the content that has been displayed/advertised or the contract has been implemented differently from the initial agreement.

Article 13 Effect of Withdrawal of Subscription 

1.In the case where the user has returned the goods, etc. the HOMEPAGE shall provide a refund to the user within 3 business days (if the HOMEPAGE already received payment). In this case, when the refund has been delayed, the HOMEPAGE shall pay a delay interest calculated by multiplying the delay interest rate (see Article 21-3 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce) by delayed period.

2.In refunding the payment above, if the user has made the payment through credit card (see Article 2-3 of the 「Specialized Credit Finance Business Act」) or any other payment methods set by the Presidential Decree, the HOMEPAGE shall request the business operator who provided the payment method to suspend or cancel the payment without delay. However, if the HOMEPAGE has already received payment for the goods, etc. from the payment company, the payment must be refunded to the payment company without delay and the user must be informed of the event.

3.In the case of withdrawal of subscription/purchase, etc. the user must bear the costs for the return of the supplied goods, etc. The HOMEPAGE shall not seek penalties from the users for reasons such as withdrawal of subscription, etc. however, if the withdrawal of subscription, etc. has occurred due to following reasons, the HOMEPAGE shall bear the costs required for the return of goods, etc.; 1) the content of the goods, etc. is different from what has been displayed or advertised, or 2) the contract has been implemented differently from the initial agreement.

4.When a user has paid for shipping/delivery costs when receiving goods, etc., the HOMEPAGE must clearly specify who needs to pay for those costs when he/she withdraw his/her order or subscription.

Article 14 Personal Information Protection 

1.HOMEPAGE collects the minimum amount of information required to provide services when collecting information from our users. The following items are deemed ‘mandatory,’ while other items are considered ‘optional’.

      1.Identification: Name (Korean & English), E-mail, Date of Birth

      2.Contact Information: Contact, E-mail

      3.Homepage Information: Name, ID, Password, E-mail, Service Usage Record (History)

      4.Other Information: Nationality

2.HOMEPAGE shall not collect information in advance necessary for the execution of the purchase contract when the USER sign up on online. However, this is not the case when identification is required before the establishment of a purchase contract to fulfill the obligations under relevant laws and regulations.

3.When collecting and using the user’s personal information, HOMEPAGE shall notify the user of its purpose and obtain consent.

4.HOMEPAGE shall not use the collected personal information for any purposes that are not specified in this document, and if a new purpose of use occurs or the user’s personal information needs to be provided to a third party, HOMEPAGE shall obtain consent of the user after notification during the usage/provision stage. However, exceptions may be made if there are any special provisions in the relevant laws/regulations.

5.If HOMEPAGE requires to obtain the user’s consent pursuant to paragraphs ③ and ④, it must notify the user about the purpose of the collection/usage of personal information, collected items, retention/usage period of personal information, user’s right to refuse consent, (if there are any disadvantages) and disadvantages following to the refusal of consent, according to Article 15-(2) of the 「Personal Information Protection Act」. The user may withdraw his/her consent at any time.

6.The user can request access to his/her personal information obtained by the HOMEPAGE at any time and can also request correction if there are any errors. In this case, the HOMEPAGE is obligated to take necessary measures without any delay. If a user requests correction of an error, the HOMEPAGE cannot use his/her personal information until the error is corrected.

7.The HOMEPAGE shall limit the number of staff handling the user’s personal information to a minimum, and shall be fully responsible for any damages caused to the user due to the loss/theft/forgery/alteration/damage of personal information, and provision of users’ personal information to a third party without the users’ consent.

8.When the HOMEPAGE or a third party who has received the users’ personal information from the HOMEPAGE successfully achieved the purpose of the collection/provision of personal information, the personal information shall be destroyed without delay according to the “Privacy Policy” posted on the main screen of the HOMEPAGE.

9.The homepage will not set the ‘I agree to provide my personal information’ checkbox as ‘checked’ by default. In addition, the HOMEPAGE will explicitly specify the list of services that may be restricted when the user refuses to provide consent, and will not restrict of a user due to the user’s refusal to provide consent regarding the collection/use/provision of his/her personal information.

10.Details related to personal information shall follow the “Privacy Policy” posted on the main screen of the HOMEPAGE.

Article 15 Responsibilities & Obligations of Homepage 

1.HOMEPAGE shall not perform any acts that violates the public order and decency or prohibited by current statutes or these terms of service and shall do its best to continuously provide quality goods/services as prescribed by this document.

2.HOMEPAGE shall establish a proper security system for protecting the users’ personal information to ensure that the users can use its services safely.

3.If a USER suffers any damage due to unfair labeling or advertising activities (prescribed in Article 3 of the 「Act on Fair Labeling and Advertising」) of any goods/services provided by the HOMEPAGE, the company shall be held responsible for compensation.

4.HOMEPAGE shall not send any promotional e-mails for commercial purposes if the user does not want to receive such mail.

Article 16 Responsibilities & Obligations of User 

The USER SHALL NOT do the following: 

1.Registering false information when applying changing his/her personal information;

2.Stealing the personal information of others;

3.Arbitrarily changing any information posted on the website;

4.Sending or posting unauthorized information (computer programs, etc.) other than the information set by “HOMEPAGE”;

5.Violation of intellectual property rights, such as copyrights of the HOMEPAGE or other third parties;

6.Any actions that damage the reputation/honor of HOMEPAGE or other third parties, or any actions that are considered as an obstruction of business;

7.Disclosure, posting, or uploading any information (written/voice/image/etc.) to HOMEPAGE that are considered violent, sexual, anti-social, or goes against public order and decency;

8.Other acts that violate the current laws and these terms of service

Article 17 Relationship Between the Homepage and Linked Homepage 

1.If a ‘high-tier’ “HOMEPAGE” and ‘low-tier’ “HOMEPAGE” are connected by a hyperlink (e.g., subject of hyperlinks includes letters, images, videos, etc.), the former is called a ‘PARENT’ “HOMEPAGE” and the latter is called a ‘CHILD’ “HOMEPAGE”.

2.The PARENT HOMEPAGE should not be held liable for any transactions made between the CHILD HOMEPAGE and USER regarding any goods, etc. provided independently by the CHILD HOMEPAGE.

Article 18 Copyright Attribution and Usage Restrictions 

1.The copyright and other intellectual property rights for works created by HOMEPAGE fully belongs to HOMEPAGE.

2.The user SHALL NOT use, or let a third-party use, any information obtained during the use of HOMEPAGE (of which the intellectual property right belongs to “POST”) for commercial purposes (i.e., reproduction, transmission, publication, distribution, broadcasting, or any other means) without the prior consent of the HOMEPAGE.

3.In the case where HOMEPAGE attempts to use any information that belongs to a specific user (in accordance with the agreement), HOMEPAGE must notify the user beforehand.

Article 19 Copyright & Management of Posts 

1.The copyright of the posts posted by the user on the HOMEPAGE belongs to the copyright holder.

2.If a user’s post includes content that violates relevant laws, such as the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Copyright Act」, etc., the right holder may request the post to be suspended or deleted, and the HOMEPAGE must take necessary action in accordance with relevant laws/regulations.

3.Even if there is no request from the right holder under the paragraph above (Article 23-②), the HOMEPAGE shall take temporary measures in accordance with relevant laws/regulations if it is deemed that a specific post violates the right of the right holder or goes against relevant laws/regulations and HOMEPAGE policies.

4.Detailed procedures under this Article shall be subject to the ‘Request for Suspension Service’ of the HOMEPAGE, within the scope of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Copyright Act」.

5.Posts that are uploaded through a user’s account will not be deleted.

Article 20 Settlement of Disputes 

1.The HOMEPAGE and users shall make necessary efforts to resolve disputes related to the service.

2.The HOMEPAGE shall preferentially handle complaints and grievances submitted by users. However, in the case where it is difficult the handle such complaints or grievances immediately, the reason and exact schedule shall be notified to the user.

Article 21 Jurisdiction & Applicable Acts 

1.A lawsuit concerning an e-commerce dispute between the homepage and a user shall be governed by the local court of the address of the user at the time of the filing. In the case where the user has no address, the local court in charge of the user’s residence shall have exclusive jurisdiction. However, if the address or residence of the user is not clear at the time of the filing or if the user lives abroad, the case shall be sent to the competent court under the Civil Procedure Act.

2.The laws of Korea shall apply to the e-commerce lawsuits filed between the user and the homepage.

 • If any discrepancies arise between the foreign language and Korean versions of the regulations, the Korean version has precedence.

 • The information displayed is current as of (Last revision date), and is subject to change.

      1.Version Number: ( )

      2.Enactment Date: (Last revision date)

      3.Revision Date: (Effective date of final revision)

      4.Effective Date: (Effective date)